BA and Border Agency in row over Heathrow congestion

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British Airways and the UK Border Agency (UKBA) were at loggerheads on Friday night over claims by the airline that passengers were experiencing longer than normal waits at immigration areas due to a lack of Border Agency staff in the run-up to one of the airport’s busiest weekends of the year.

Passengers were faced with busy queues on Friday morning at immigration checkpoints in Heathrow’s Terminal 5, according to BA, which subsequently sent out a memo to cabin crew so that they could inform passengers of potential delays on arrival.

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