Extra airport staff to ease passport queues only have basic training

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Temporary border staff hired to shorten the passport queues at Heathrow and other south-east airports during the Olympics have no immigration background or experience, and have only received basic training, the official immigration watchdog has warned.

An extra 500 staff are to be drafted in to help ease congestion in immigration halls from this weekend, but John Vine, the chief inspector of borders and immigration, warned that temporary staff process passengers more slowly while asking fewer questions.

 

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